Refund and Exchange Policy

Our store's exchange policy was created to provide customers with security and peace of mind. We offer free exchanges only in cases of proven defects, as described below. Paid products come with an exchange guarantee in case of manufacturing defects.

We also replace products if you receive an item different from what was ordered. If you receive a product with any of the issues mentioned above, please follow the instructions below so we can arrange the exchange:

1. Contact Us

Contact our customer service team via email at suporte@icapture.com.br within 3 days of receiving your order.
You must send clear photos showing the defect or the incorrect product received.

Note: Requests made after this period will not be eligible for exchange or refund.

2. Request Analysis

Your request will be analyzed within 2 business days. After confirming the problem, we will contact you by email so you can choose one of the options below:

  • Receive a full refund of the amount paid

  • Receive a new product identical to the one ordered

  • Receive a product of similar value

  • Receive a voucher for the value of the product for future purchases

We do not exchange products due to incorrect size selection. To avoid this type of situation, we provide measurements in centimeters for all products.

According to consumer protection guidelines, retailers are not obligated to make exchanges based on customer preference (such as color, size, or model). Exchanges are only guaranteed for defective products.

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