Shipping Policy

Shipping Policy

The delivery time for all of Brazil varies from 12 to 20 days after payment confirmation.

We provide a tracking code for all orders. To track your delivery, use the link below:
Tracking link: https://auralifeloja.com.br/

Tracking Information

Tracking codes can take 5 to 10 business days to be generated and sent to you after order processing.

Delivery Time

Delivery time may vary according to postal services and customs processes. On average, delivery takes 15 to 45 days, with a maximum period of up to 90 business days after payment confirmation.

Refund for Delays or Loss

We offer a full refund for orders that:

Are lost, or
Are not delivered within 90 business days after payment confirmation.

Delays and Support

If your order exceeds the estimated delivery time, we recommend contacting the Post Office for more information.

If the Post Office is not in possession of your order, please contact us immediately so we can check with our suppliers. If a logistical issue is confirmed, we will issue a full refund as soon as possible.

Delivery Attempts

Please ensure that someone is available at the provided address to receive the order.

After 3 unsuccessful delivery attempts, the package will be forwarded to the nearest Post Office branch, and you will need to pick it up in person.